ShoreWare Contact Center solutions provide a range of applications satisfying the needs of all enterprises, from basic call center capabilities to sophisticated distributed multi media contact center capabilities. The solutions allows enterprises to route incoming contacts to the most appropriate agent in a multi-site contact center, regardless of location thus making a "virtual" contact center a reality.
Attractive entry-level solution with simple yet powerful informal call center capabilities, with reporting and supervisor capabilities.
Powerful inbound call center solution with advanced routing, scheduled and abandoned callback features, supervisor real-time management tools and historical measurement tools.
Advanced multi-media solution with voice/web/email routing, outbound campaigns, CRM integration, and intuitive scripting and Self Service modules.
Premium solution with distributed multi-media queueing (including fax/tasks), highly resilient, interaction analytics and advanced speech applications.
