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IP Phone
Systems By ShoreTel Authorized Dealer
KTS NETWORK SOLUTIONS of California
~ Headquartered in Los Alamitos
The ShoreTel
IP Office Phone System is a completely distributed, modular voice
communication solution with no single point of failure that is layered
on top of your IP network. The
ShoreTel IP Telephones have a modern elegant style, which are easy
to use. At the heart of the system is the
standards-based Distributed IP Voice Architecture, which uniquely
distributes call control intelligence to voice switches connected
anywhere on the IP network. In addition, the Shoreline architecture
distributes voice applications – including voicemail and automated
attendant - to servers across locations, rather than centralizing
applications at the network core.
The
resultant solution provides a single image system for all locations
and all voice applications. Gone are the days of multiple PBXs,
multiple voice mail systems, multiple automated attendants, multiple
ACD systems—all with their unique management interfaces. The Shoreline
system is distributed, the voice applications are bundled, and the
management interface is integrated—finally, somebody got it right.
- ShoreTel IP Phones Model IP265 with
Color Display
ShoreTel Distributed Call Control
The heart of the ShoreTel IP Office system is the Distributed
Call Control software that runs on the ShoreGear voice switches on top
of VxWorks, an embedded, real-time operating system. Each call control
element does the call setup and call tear down including features such
as transfer, conference, forward, etc. The voice switches communicate
on a peer-to-peer basis eliminating any single point of failure. For
instance, if one ShoreGear voice switch goes off-line, all other
ShoreGear voice switches continue operating. When the voice switch
comes back on-line, the switch rejoins the voice network without
impacting system operation. There is no server involved with the basic
telephony, thus the system delivers levels of availability unmatched
by even legacy vendors.
ShoreWare Software
The ShoreWare software is composed of Distributed Call
Control Software, Voice Application Software, Desktop Application
Software, and Management Software.
Management
ShoreWare Director is a browsed-based network
management tool that provides a single management interface for all
voice applications across all locations. When you add a new user on
the Shoreline system, the user gets an extension, gets a mailbox,
gets an auto-attendant profile, can be added to an ACD group, and
even gets an E-mail to download their desktop software - all from a
single management screen. Gone are the days of multiple PBXs,
multiple voice mail systems, multiple automated attendants, multiple
ACD systems—all with their multiple management interfaces!
Distributed Voice Applications
In addition to the distributed call control software, the ShoreTel IP
Office system provides a distributed voice application platform with
open telephony application interfaces of TAPI for call control and
TAPI Wave for media play and record.
Voice application servers can be distributed across the enterprise to
optimize system availability and network resources. Even though there
are multiple servers, the ShoreTel IP Office system is still managed
as a single image system.
In addition, the ShoreTel IP Office system includes TAPI compliant
voice applications that are bundled with the system at no additional
charge, these include:
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Voice Mail
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Automated
Attendant
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Automatic Call
Distribution
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Call Detail
Recording
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Unified
Messaging
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Desktop Call
Control
Instead of voice
applications from multiple vendors with multiple management
interfaces, the ShoreTel IP Office system eliminates complexity with
a complete suite of bundled voice applications. This is unmatched in
the industry by either new or legacy communications vendors.
Desktop Applications
The Personal Call Manager software includes
personal productivity software that integrates voice mail, calendar
and database contacts with Microsoft Outlook, and provides each user
with a simple, yet powerful Windows interface to all call handling
functions.
The Operator Call Manager software delivers the
information and control features that enable businesses to cost
effectively give callers a “high touch” level of personalized
attention. Company operators, executive administrators and
departmental receptionists can all use this flexible call
administration software to provide optimum service to callers.
The Agent and Supervisor Call Manager enable
Automatic Call Distribution (ACD) and brings affordable and
easy-to-use call agent applications for workgroups and informal call
centers within any organization. Since leading CRM applications
vendors including Apropos Technology, Interactive Intelligence,
Lightning Rod, Eclipse, Nsoft, Sonant, Rockwell and Cellit support
the Shoreline platform, the Shoreline system is ideal for full
service CRM environments such as formal call centers.
More About ShoreTel Call Center
Solutions:
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